FAQ

We are firm believers that pets are part of the family. We enjoy working with them. However, if your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please note: we cannot pick up after your pet if they have an accident; we will however place a paper towel over feces/urine.

Please contact our office at 928-505-3403 within 24 hours of your cleaning and we will be happy to return and make it right!! Your feedback is the only way we can continue to improve and very important to us.

Happy Home Cleaners always does our best to meet your needs. Please let us know your request and we will be happy to help if it is in our scope of work. Please note that extras and upgrades may require additional time; therefore, an additional charge.

No, you do not have to be home. In fact the majority of our clients are not home and leave a key under the mat, in a lockbox, or provide us with a code to gain access to their homes. However if you choose to be home while the home is being cleaned we welcome you to do so. We cannot however assume liability for injury to anyone in the home other than our own employees; therefore we ask that you stay out of our working area and off of wet floors.

Tips are never expected but always appreciated for excellent service. Here are the ways you can leave a tip for your cleaner: 1. You may leave a cash tip at the time of the cleaning. 2. You can add it to your credit card charge by calling the office.

Yes! We are fully insured and bonded. We carry general liability insurance, worker’s compensation insurance and fully bonded. We take the security of your home seriously and do everything we can to make sure you are protected.

In order to provide the highest quality cleaning and keep your cleaning cost reasonable, we ask that you provide a clutter-free home by picking up clothes, toys, and minimizing items on the countertops in the kitchen and bathrooms. If excess clutter is present, we do our best to clean around these areas. If you do not have time to declutter, please let us know and we will be happy to allow extra time and upgrade your service to allow for pickup and decluttering.

We do our best to meet the needs of our clients; however, there are some things we don’t do. Clean bio-hazards (blood, mold, bodily fluids) Remove high levels of trash/debris Clean up pet waste Clean cat litter box (included excess litter on the floor) Use our vacuum on pet soiled carpet (please provide your vacuum if you would like carpets/rugs vacuumed) Clean insects/rodents/rodent droppings Clean hard to reach or high areas Clean windows (we will spot clean specific windows upon request) Clean inside of cabinets or drawers (except move in/out cleanings) Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied) Guarantee the results of mini-blind cleaning Wash/load/put away dishes (unless requested as an upgrade prior to the cleaning) Empty diaper genies/diaper pails Wipe light bulbs and glass fixtures Clean some chandeliers Move furniture to clean or any item over 15 pounds Step higher than a 2 step ladder Clean/sweep garages (unless requested as an upgrade for move-in/out service prior to the cleaning) Remove our shoes when cleaning your home (if you prefer booties to be worn, please notify us upon booking your cleaning) Clean walls (unless requested as an upgrade prior to the cleaning and you release us from any liability related to paint damage)

We are a family owned and operated small business with over 25 YEARS of knowledge in the cleaning indusrty . We are 100% committed to customer satisfaction. Our goal is to provide a quality service for a reasonable price with no contract required. We believe having the same cleaner each time provides a higher level of quality and consistency. She can learn your home and your unique needs. (If your cleaner is sick or on vacation – no need to worry – we will send another trained and trusted employee in her place to ensure there is no interruption in your service). Each one of our employees go through a rigorous criminal background and reference checks. We have a strict interview process prior to being hired. All of our employees are fluent in English, fully insured and bonded and professionally trained.

Equipment and supplies are provided by Happy Home Cleaners for several reasons: 1. All personnel are trained in the use of each chemical and piece of equipment. Knowing what we are working with allows us to provide you with quality results. 2. To free you the customer from having to keep track of what needs to be replaced, repaired or washed.

Our Cleaning Technicians work individually, however, for larger jobs or homes we work in teams of two (2) or more. All employees are screened before being hired and are professional trained by a certified Cleaning Technician.